Privacy Policy

Policy Summary

Neighborside makes it safe for neighbors to share and help each other. To do this, (1) we invite only real neighbors into the conversation, (2) all neighbors use their real names, (3) we monitor the conversation for friendliness, and (4) we keep personal information secure. Here are our key privacy points:

We don’t ask you for personal information unless we need it. Before we invite a new neighbor to submit a post, we use the first and last name and street address to verify that the new neighbor actually lives in the neighborhood. If you share your phone number with us, we never share it with others and only use it to respond to your posts or your questions.

Our Terms of Use require that all of our subscribers be above the age of majority or that they act under the supervision of a responsible parent or legal guardian.

We have you “sign” posts with your first name and last initial (pseudonyms are not allowed). We let neighbors respond to your posts by email. Otherwise, we don’t share your personal information with anyone. Ever. (We let you put other personal information in your posts, as explained below.)

When you include personal information (such as an address or phone number) in a post, we send it out as requested. In some cases, we may ask you to delete unnecessary personal information from a post.

You can use links in each newsletter to change your personal information or to unsubscribe. If you change your personal information we verify it before you can submit new posts.

Policy Details

We, Neighborside, LLC (“Neighborside”) operate the website. It is our policy to respect your privacy regarding any information we may collect while operating our website.

Website Visitors

Like most website operators, we and our service providers collect non-personally-identifying information of the sort that web browsers and servers typically make available when you visit our site or respond to our emails, such as the browser type, language preference, referring site, your IP address, and the date and time of each visit or email response. Our purpose in collecting non-personally identifying information is to better understand how our members and visitors use our website and email newsletters. From time to time, we may release non-personally-identifying information in the aggregate, such as by publishing a report on trends in the usage of our website and newsletters.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Like most websites, our website uses cookies from us and from our business partners to help identify and track visitors, their usage of our website, and their website access preferences. Most web browsers automatically accept cookies. You can configure your browser to reject cookies, but doing so will limit your interaction with our website. Our systems are not configured to accept browsers’ Do Not Track signals.

Gathering of Personally-Identifying Information

You may choose to interact with our web site in ways that require us to gather personally-identifying information. The amount and type of information that we gather depends on the nature of the interaction.

For example, we ask visitors who subscribe to our newsletters to provide their name, address, and email address. This information is required to identify subscribers and to insure that each subscriber resides in the applicable neighborhood.

Those who engage in transactions with us – by becoming sponsoring businesses, for example – may be asked to provide additional information, including as necessary the personal and financial information required to process those transactions. Such information may be passed on to trusted third party partners to process these transactions.

If we don’t yet serve your neighborhood, you can send us personal information that lets us inform you when we begin to do so. We retain your sign up information indefinitely and use it to provide the requested information. If you change your mind about wanting to be notified, please contact us.

In each case, we collect only the information that is necessary or appropriate to fulfill the purpose of your interaction with us. We do not disclose personally-identifying information other than as described below. Visitors can always refuse to allow cookies or supply personally-identifying information, with the understanding that it may prevent them from subscribing to a newsletter, submitting a post to a newsletter, sponsoring a newsletter, or engaging in other website-related activities.

Aggregated Statistics

We may collect statistics about the behavior of visitors to our websites and recipients of our newsletters. For instance, we may monitor activity on our website and related to our newsletters. We may display this statistical behavioral information publicly or provide it to others. However, we do not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

We disclose potentially personally-identifying and personally-identifying information to subscribers of our newsletters as follows: Each newsletter post is always accompanied by the first name and last initial of the subscriber who sent the post. It is also always accompanied by a reply button, which, when clicked, places the email address of the subscriber who sent the post into the “To” field of the email client of the person who clicks on the button. In addition, we disclose posts and all newsletter content to our subscribers, who are free to disclose this content to others. We recommend that no unnecessary personally-identifying information be included in such posts, but such disclosure is in the discretion of each person who submits a post.

In addition, we disclose potentially personally-identifying and personally-identifying information only to those of our employees, contractors and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services available at our websites, and (ii) that have agreed not to disclose it to others. We do not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to our employees, contractors and affiliated organizations, as described above, we disclose potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, those of third parties or the public at large. If you are a registered subscriber of one of our newsletters, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with us and our products. We primarily use the newsletters themselves to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it on our website or in our newsletters in order to help us clarify or respond to your request or to help us support other users. We take all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Sponsoring Businesses

Our sponsoring businesses may set cookies on their web sites, which are often linked to our website or our newsletters. These cookies allow the ad server to recognize your computer when you respond to an advertisement to compile information about users of your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Neighborside and does not cover the use of cookies by any sponsoring businesses.

Reasonable Efforts

While we work hard to respect your privacy, the universal nature of the Internet means that it is possible that, despite our reasonable efforts, your personal information might be obtained by some third party against our efforts and wishes. Therefore, we cannot guarantee that your personal information won’t be intercepted or improperly accessed despite our efforts.

Business Transfers

If Neighborside, or substantially all of its assets, were acquired, or in the unlikely event that Neighborside goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Neighborside may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, Neighborside may change its Privacy Policy from time to time, and in Neighborside’s sole discretion. Neighborside encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make significant changes to this policy, we will let subscribers know through our newsletters. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

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